{"id":3505,"date":"2026-08-17T19:59:52","date_gmt":"2026-08-17T19:59:52","guid":{"rendered":"https:\/\/tshirt-planet.ro\/faq\/"},"modified":"2026-08-17T19:59:52","modified_gmt":"2026-08-17T19:59:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/tshirt-planet.ro\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h1>\r\n

\r\n We've gathered here the most important information about orders, personalization, shipping and returns.\r\n <\/p>\r\n\r\n

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\r\n How do I order a custom t-shirt?<\/summary>\r\n
\r\n To order a custom t-shirt, choose the product you want from the shop and then personalize it directly on our platform. Depending on the product, you can select the size, color and design, and for compatible items you can also use the 3D Designer option to create the model exactly as you want it.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n How does the 3D Designer work?<\/summary>\r\n
\r\n The 3D Designer lets you personalize the product directly in your browser. You can add text, images or other graphic elements and see in real time how your t-shirt will look. It's a simple and intuitive way to create your product exactly the way you want it, before placing the order.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Do I need to install anything for the 3D Designer?<\/summary>\r\n
\r\n No. The 3D Designer works directly online, in your browser, without installing any additional app. All you need to do is open the dedicated page and start personalizing.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Can I see what the product looks like before I order?<\/summary>\r\n
\r\n Yes. For many products you can preview the design directly on the platform. In addition, certain virtual try-on features let you see more clearly how the product looks before completing your order.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n How do I know which size to choose?<\/summary>\r\n
\r\n We recommend checking our Size Guide page before placing your order. There you'll find dimensions in centimeters for men's, women's and kids' products, as well as explanations on how to correctly measure length, chest width and sleeve.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n What payment methods are available?<\/summary>\r\n
\r\n You can pay online by card or cash on delivery, at the courier. Shipping cost varies depending on the selected payment method.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n How much does shipping cost?<\/summary>\r\n
\r\n Shipping costs 15 lei for orders paid online by card and 22 lei for cash-on-delivery orders.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Which couriers do you ship with?<\/summary>\r\n
\r\n We ship orders via FAN Courier, Cargus or Sameday, depending on courier service availability and the delivery area.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n What does Express 24H mean?<\/summary>\r\n
\r\n Express 24H means that certain selected products can be processed and shipped with priority. These products are clearly marked with the \"Express 24H\" badge on the site. If you choose such a product, your order is treated with priority and shipped much faster than a standard order.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n How fast does an Express 24H order arrive?<\/summary>\r\n
\r\n Products marked Express 24H have a delivery time of approximately 24 hours. For fast processing, the order must be placed within the time window indicated on the site. Products without this label have a standard delivery time of 3\u20135 business days.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Can I combine Express 24H and standard products in the same order?<\/summary>\r\n
\r\n No. Express 24H products cannot be combined in the same order with products that have standard delivery times. If you also want standard products, they must be ordered separately, in another order.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n How fast does a standard order arrive?<\/summary>\r\n
\r\n Products not marked with Express 24H have a standard delivery time of 3\u20135 business days. During busy periods, this may vary slightly.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Can I return a product?<\/summary>\r\n
\r\n Yes, eligible products can be returned within 14 calendar days of receiving your order, according to the return policy published on the site. The product must not have been worn or washed and must be in perfect condition.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Can I return a personalized product?<\/summary>\r\n
\r\n Personalized products can only be returned if they have manufacturing defects or other issues attributable to the production process.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n How do I start a return?<\/summary>\r\n
\r\n Before sending the product back, you must write to us at info@tshirt-planet.ro<\/strong> and send us your name, order number, return reason and the IBAN account where you want the refund.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n How do I get my money back after a return?<\/summary>\r\n
\r\n After receiving and inspecting the returned product, the amount will be refunded to the bank account you provided by email.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Can I ask for help if I don't know how to personalize the product?<\/summary>\r\n
\r\n Yes. If you need help placing your order, choosing a size, uploading your design or using the 3D Designer, you can contact us at info@tshirt-planet.ro<\/strong> and we'll be happy to help.\r\n <\/div>\r\n <\/details>\r\n\r\n
\r\n Does the shop have a physical store?<\/summary>\r\n
\r\n T-shirt Planet is an online-only store. Orders are placed directly on the website, and for any question you can contact us by email or phone.\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n\r\n
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Didn't find your answer?<\/h2>\r\n

\r\n Write to us and we'll get back to you as soon as possible with all the information you need.\r\n <\/p>\r\n \r\n Contact us\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently asked questions We’ve gathered here the most important information about orders, personalization, shipping and returns. How do I order a custom t-shirt? To order a custom t-shirt, choose the product you want from the shop and then personalize it directly on our platform. Depending on the product, you can select the size, color and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3505","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tshirt-planet.ro\/en\/wp-json\/wp\/v2\/pages\/3505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tshirt-planet.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tshirt-planet.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tshirt-planet.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tshirt-planet.ro\/en\/wp-json\/wp\/v2\/comments?post=3505"}],"version-history":[{"count":0,"href":"https:\/\/tshirt-planet.ro\/en\/wp-json\/wp\/v2\/pages\/3505\/revisions"}],"wp:attachment":[{"href":"https:\/\/tshirt-planet.ro\/en\/wp-json\/wp\/v2\/media?parent=3505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}